Workshop Services
Some customers may find it more convenient or less costly to send their 
instruments to our workshop for repair, servicing or calibration. The
turnaround time is usually within 48-hours of receipt. For critical
instrumentation, we may be able to reduce this turnaround time to 
24-hours. 

Communication and co-ordination
The customers' first-line of contact is with our Service Co-ordinator, who
will arrange service maintenance contracts and emergency breakdown 
visits. We always liaise with our customers as to when the service visits 
should take place, taking into account your current workload on the 
instruments and staffing levels. 

Response
The strategic positioning of our engineers enables us to deliver a quick 
response time to a service request. We pride ourselves in maintaining 
our average response time to a call-out at less than 24-hours. We can 
also help our customers who work 365 days a year by offering a 
weekend and Bank Holiday call-out service.