Privacy Policy
This statement covers the services provided by the QCL website.
The Data Controller for this website is Quadrachem Laboratories Ltd. The purpose of this statement is to inform users of the QCL website, which is managed by the QCL Marketing Manager, about what information is collected about them when they visit this site, how this information is used, if it is disclosed and the ways in which we protect users’ privacy.

Confidentiality and Security
Any information you provide will be held securely and in accordance with the Data Protection Act 1998. Your personal details will not normally be disclosed to third parties. In some circumstances however we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information. Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Act 1998, and used only to provide the services or information you have requested. Your data may be held by third party providers such as our web hosting provider (www.123-reg.co.uk) or our email newsletter service provider (www.campaignmonitor.com).

You have a right to access the personal information we hold about you at any time and request rectification or erasure. If you wish to do this, please put your request in writing (explaining that your interest is in the QCL website) to:

QuadraChem Laboratories Ltd
Riverside
Forest Row Business Park
Forest Row
East Sussex
RH18 5DW

e-mail: privacy@qclscientific.com

We will respond to all requests, inquiries or concerns within thirty (30) days. If you are not satisfied with our response you have the right to lodge a complaint with a supervisory authority. In the UK this would be the Information Commissioners Office (https://ico.org.uk).

Information We Collect from Visitors
We use information about you to deliver, improve, update and enhance the services we provide to you. For example, we use information about you to create your account, deliver our services (including websites and mobile applications) and detect and prevent fraud and abuse.

Purchases
We collect basic information from you when you create an account, such as name, address, email address and phone number.

Comments and Questions
If you send an enquiry by it may not always be possible for the recipient to provide the information requested directly. In such circumstances we may pass your enquiry to another department so that they can fulfil your information request.

Newsletters
If you sign up to receive newsletters from QCL we will use the information you give us to provide the service(s) you have requested. We may occasionally contact subscribers to help us evaluate and improve the service that we offer. If you sign up for a subscription e-mail service, we will hold the information you have provided for as long as you require access to the service requested. If you inform us that you wish to cancel a subscription we will remove you from our mailing list and your details will be deleted from our records.

Communicating With You
We may contact you directly or through a third party service provider regarding products or services you have signed up to or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include email, telephone calls or direct mail.

Cookies
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • Recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast
  • Analysing anonymised data to help us understand how people interact with our services so we can make them better

There are two types of cookie you may encounter when using www.qclscientific.com:

  • First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.
  • Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

Cookies used on www.qclscientific.com (We will endeavour to let you know before we store a cookie on your computer)

Type Provider Name Purpose Further Information
Third party Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Privacy Policy

How to control and delete cookies
We will not use cookies to collect personally identifiable information about you.
However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of our website.
If you wish to view your cookie code, just click on a cookie to open it. You will see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information.

For information on managing cookies please see: www.aboutcookies.org

Log files
Log files allow us to record visitors’ use of the site. Quadrachem Laboratories Ltd Team puts together log file information from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.
If you receive the HTML-formatted version of a newsletter, your opening of the newsletter email is notified to us and saved. Your clicks on links in the newsletter are also saved. These and the open statistics are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting.

Linking to another site from the QCL website
Our website contains links to the websites of third parties. Quadrachem Laboratories Ltd is not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave the QCL website and we encourage you to read the privacy statements on other websites you visit.

Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.